About the team
Support is the human voice of Vercilio. We answer real people with care, turn confusion into clarity, and feed what we hear straight back into the product so the same problem doesn't happen twice.
About the role
You'll help real people with real questions — quickly, kindly, and clearly — and you'll feed what you learn back into the product so the same issue doesn't recur.
You're patient, empathetic, and genuinely care about a great experience.
In this role, you will
- Answer customer questions across email and chat.
- Diagnose issues and escalate clearly when needed.
- Write and maintain help content.
- Turn recurring problems into product feedback.
You might thrive here if
- Excellent written communication and empathy.
- Calm, organized, and reliable under volume.
- Comfort with technical products.
- A genuine desire to help people.
Sound like you?
There's no formal application — just send us an email telling us a little about yourself, why this role, and anything you've built that you're proud of. We read every message.
Send us an email to join uscontact@vercilio.com